*Please note that some orders may incur a duty or customs charge. Rip Curl are unable to advise this at the time of purchase. All related duties and customs charges are to be paid by the customer.*
We use Australia Post Express Courier International (ECI) services for deliveries
to New Zealand as they provide a completely traceable and secure service. Orders
placed before 1pm each working day will be shipped the same day with delivery generally
several days later pending your location, see below.
Standard shipping charge is
, for bulky/heavy items a different shipping charge may apply. See below.
2 - 3 working days
Orders received over the weekend will be dispatched on the following Monday.
All shipping is subject to volume and weight and in some instances the freight charge
may be greater than the standard freight charge of
. You will be notified this at the point of purchase.
We strongly recommend that you provide a work address as the package will need to
be signed for.
Track you order
When your order is shipped we will send you an email notifying you that it has been
dispatched and provide you with a unique tracking number.
You can then track the delivery of your parcel by visiting the Australia Post website
www.auspost.com.au/track and entering
your tracking number.
If you're not home when Australia Post attempts delivery they will leave you card
indicating the option for another delivery time or alternatively direct you to your
local Post Office where you may pick up the parcel.
Need more help
If you have any questions or concerns please don't hesitate to contact one of our
Customer Service team members who are more than willing to assist.
We are committed to customer satisfaction. If you are not happy with your purchase
for any reason, simply return it to us following the procedure outlined below within
14 days of receipt - in the condition that you received it (not worn or used and
including all tags and packaging, together with invoice/proof of purchase) - and
we will issue you a full refund for the product.
If for any reason you would like to return product to us please follow the simple
- Complete the Returns
Authorization (RA) form online. You will receive an exclusive RA number via
email from a customer service representative.
- Pack all items together with a copy of your invoice in a secure carton or reuse
the original packaging and clearly mark on the invoice and packaging your exclusive
RA number and "Att. Estore".
- Clearly address your package to the address below, making sure you cover or remove
original shipping label.
- Returns must be in as new condition with tags attached (unless faulty). Returns
due to change of mind are only allowed when the product is returned in as-new condition
and not used, worn, marked or damaged.
- Returns for change of mind must be received within 14 days of RA number being supplied.
- For security and peace of mind we strongly suggest insured registered post as we
are not liable for lost return parcels.
- We are responsible for all freight charges for returns of faulty goods. In any other
situation the customer is responsible for all related freight charges.
Please allow approximately one week for the processing of your return once received.
Your issuing bank may take an additional billing cycle to apply the credit to your
Returns that do not follow the above procedures will not be accepted.
Return of boxed or packaged goods
If you are wanting to exchange or return boxed or packaged goods, they must be returned
to us in the original unmarked packaging & in good condition. If the items are being
posted back, please ensure you pack them inside a satchel and do not attach anything
to the outside of the original packaging. Should the packaging be marked or in unsatisfactory
condition there may be a chance that we will not exchange or refund the goods.
Please Note: Due to hygiene reasons, we are not able to do any exchanges or refunds
on any underwear or earrings.
Att. Estore (RAN XXX)
101 Surfcoast Highway
Torquay VICTORIA 3228.
Please quote your RAN on the return address. If you have any further questions,
please call +61 1300 989 014 or email firstname.lastname@example.org.